Monday, April 12, 2010

Customer Services


People usually think that they have a routine job and there should be no need for technical support, but it will happen. Therefore, it is highly recommend to try the company live chat to determine how much the live support team is fast, friendly, and helpful. It is very important service for a webmaster, as when a problem occurs for a live website, time strongly matters.

Web hosting companies pay high referral commissions (higher than the hosting price), because they know a client will remain for years. Thus, the key financial factor is the regular price, not a promotion for the first year.

Another critical feature needed for ordering web hosting service is Money-Back Guarantee (most of them have one, but it is very important). Changing the server is not usually an easy task, particularly for junior webmasters; thus it is highly recommended to test the web hosting service before putting all materials (websites) in action. As a matter of fact, hidden problems may be appeared when using the hosting service for a live website.

Although it is usually ignored by junior webmasters, the best way to register a domain is to keep the registrar different from the the web hosting company. As a result, there will be full control in the case of contract termination.

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